Shipping & Delivery

Each ceramic work is packed with care, taking its shape and fragility into account. We want it to reach you as it left the studio.

You’ll see the available delivery options and shipping cost for your address before completing your order. If you have a question about sending a particular piece, feel free to get in touch.

Destinations and methods

Online orders may ship only to destinations and by delivery methods actually offered at checkout for the delivery address and contents of your order. Collection from the Rhodes studio is available whenever it appears as an option at checkout. You’ll see the available shipping methods and their charges before payment.

Exact charges depend on destination, method and cart contents and are confirmed before you place the order.

Dispatch

Orders are prepared and dispatched after payment is confirmed and according to studio packing capacity. Any timing shown at checkout or in order correspondence prevails for that order.

Delivery estimates

Delivery windows are estimates unless a specific delivery date has been contractually agreed.

Where EU consumer law requires delivery within a particular default period in the absence of another agreement, that right is preserved.

Tracking

Tracking is supplied when the selected courier service provides it. Studio pickup does not require parcel tracking.

Address accuracy

Please check your delivery address carefully at checkout. If you notice an error, contact Oktana promptly. Contact

If the order has not yet been dispatched and correction is reasonably possible, we will update the address.

Careful packing

Ceramics need particular care in transport. We pack each piece securely, according to its dimensions and surface.

If something arrives damaged, please contact us so we can help. Your rights and the return process are explained on our Returns page.

Risk

For consumer deliveries, risk passes in accordance with applicable consumer law, generally when the customer or a third party nominated by the customer takes physical possession of the goods.

Customs

For destinations outside the European Union, import duties, taxes or clearance fees may be charged by the destination country. Those charges, if any, are set by customs authorities and carriers and are not collected by Oktana unless checkout expressly says otherwise.

Local collection

Local pickup on Rhodes is offered where shown at checkout. Collection is from the studio address listed on Contact.