Classes & Workshop Booking Terms
We want your visit to Oktana Pottery to be straightforward from the moment you book. Here you’ll find the practical details for direct studio reservations, changes and collection of finished ceramic pieces.
Direct Oktana bookings
Direct bookings are made through https://www.oktanapottery.com/classes/.
Cancellations and rescheduling
Direct bookings may be cancelled or rescheduled without charge up to 3 hours before the scheduled start time.
Cancellations made less than 3 hours before the scheduled start time, and failure to attend without notice, are non-refundable.
Free rescheduling is not available within 3 hours of the scheduled start.
Clay work and collection
For regular adult classes, studio time, guidance, tools and the first firing are included in participation. Clay is charged separately according to type and quantity used. An optional second firing is charged separately according to the finished piece’s volume. The workshop listing explains what is included in other experiences.
Space in the working studio is extremely limited. Finished and unfinished ceramic work, clay, tools and any personal belongings left at the studio may remain for no more than 30 calendar days from the person’s last visit. This is a fixed deadline, with no extensions. After 30 days we no longer store these items; they may be removed or discarded without prior notice. There is no guarantee that anything left behind will still be available on a later visit. For regular classes covered by this policy, automated reminders are sent on calendar days 20 and 25 after the last recorded studio visit. These reminders do not confirm that any particular ceramic work is ready for collection or extend the 30-day deadline.
Leisure service and the 14-day withdrawal right
A leisure service booked for a specific date or period may fall within the statutory exception to the ordinary 14-day distance withdrawal right that applies to many online goods purchases.
That legal exception is separate from Oktana's commercial cancellation and rescheduling policy above.
If Oktana cancels
If Oktana cancels a direct class or workshop, the customer may choose either a refund or rescheduling to another available date.
Late arrival
Please arrive in time for the booked start. Late arrival may mean you miss part of the session. We do not guarantee an extension beyond the booked end time.
Age
Age requirements follow the specific class or workshop listing. Do not assume one global age rule for every session.
Safety
Participants must follow reasonable studio and instructor safety instructions.
Ceramic outcomes
Ceramics change during drying and firing. Small shifts in colour, surface or form are part of the process, and occasional cracking or firing loss can occur.
Where a workshop includes firing, glazing, collection or an exchange piece, the booking description states what that session includes. Services not listed in the booking are not promised.
Photography
Participation does not automatically grant Oktana permission to use a person's identifiable image for marketing. If photography consent is wanted, it is obtained separately.
Third-party marketplace bookings
Some workshops are also offered through GetYourGuide and may appear on other marketplaces. Cancellation, refund and customer-service administration for a marketplace booking are handled according to the terms shown on that marketplace.